Get help
Email us at info@kiwiprojekt.pl. Tell us whether you use an iPhone or an Android phone, and what happened. Never send us a password or your Apple or Google sign-in details.
Do I need an account?
No. Listo works without one, and your lists stay on your phone. Sign in with Apple or Google when you want a backup of your lists, or want to share a list.
I signed in with Apple on one phone and with Google on another
Those are two separate Listo accounts, each with its own lists. We can't merge them. Sign in with the same provider on every phone.
How do I delete my account?
Open Settings and select Delete account. Listo deletes your account and everything it holds on our server. Your phone keeps its lists. The account deletion page has the details, and a way to ask us by email.
What does Plus give me?
A free account can keep five lists on our server, counting the lists you own and the lists you joined. A list you own can have three people on it, you included. With Plus, you can keep one hundred lists, and anyone you invite can join the lists you own.
I paid, but Listo doesn't show Plus
- Sign in to the Listo account that should have Plus.
- Open Settings, then Get Plus.
- Select Restore subscription.
Your phone must use the same Apple ID or Google account that paid. If Plus still doesn't show, email us.
How do I cancel my subscription?
The store that sold you the subscription handles billing, so you cancel it there. Deleting Listo or your Listo account doesn't cancel it.
- iPhone: follow Apple's steps in Cancel a subscription from Apple.
- Android: follow Google's steps in Cancel, pause, or change a subscription on Google Play.
The store also handles refunds.
How do families work?
With Plus for families, you can give Plus to up to five people. They can use an iPhone or an Android phone, and they need their own Listo account.
- Open Settings, then Family.
- Select Create a link.
- Send the link to one person. You can't see it again later.
Each link works for one person, for seven days. Everyone in the family has Plus while you pay for Plus for families. You see the name of each member, and nobody in the family sees anyone else's lists. A member can leave in Settings, under Family, and you can remove a member there too. An account can be in one family at a time.
How do invitation links work?
To share a list, sign in, open the list, tap Share, then Invite someone. Send the link however you like.
Anyone with the link can join the list for seven days, and more than one person can use it. You can cancel the link at any time. People who already joined stay on the list. Someone without Listo who opens the link sees a page that asks them to install Listo and tap the link again.